20 Years cecmg – from System to Service Management

GW with a stand and a presentation at the 20th Annual Conference of cecmg e.V.

from May 28 to 30, 2008 in Hamburg.

At the 20th anniversary conference of the Central Europe Computer Measurement Group (www.cecmg.de), GW presented the latest advancements of their E2E software suite INFRA-XS to the interested trade visitors.

At the expert forum for large scale computing, GW’s Mr. Ruhmann gave a specialized lecture on “IT Operational Stability – Today’ Challenge for Operation and Process Organization”. Despite large-scale investments in process frameworks like ITIL and COBIT, the maintenance and enhancement of service quality from the end user’s view is still a difficult task – particularly for companies with complex heterogenous IT infrastructures. To address this problem, Mr. Ruhmann introduced a methodology which expands the mere process frameworks by a maturity model to increase the IT operational stability – and with this, couple operational and procedural process organization.